Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Return
- Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
- You will also need the receipt or proof of purchase.
To start a return, please contact us at info@5senseslife.com.
Shipping Costs
- For returns due to change of mind or personal preference, the customer is responsible for all return shipping costs.
- For returns due to defective, damaged, or incorrect items, we will cover the return shipping cost.
If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always contact us for any return question at info@5senseslife.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
Sale items and gift cards are also non-returnable.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
European Union 14-day Cooling-off Period
For orders shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification.
- The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
- Return shipping costs for change-of-mind returns are the responsibility of the customer.
- For defective, damaged, or incorrect items, we will cover the return shipping cost.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved.
- If approved, you’ll be refunded to your original payment method within 10 business days.
- Please note that it may take additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@5senseslife.com.